ABOUT US
Family Total Care is a Toowoomba-based company focused on providing the best and most reliable Disability, Community care, and Home services for those seeking to have happy and meaningful lives.
At Family Total Care we provide a wide range of disability services. Our goal is to make each of our Member’s lives easier, fairer and more involved by participating within their own communities.
WHO WE ARE
Family Total Care is a company established in 2019, aiming to offer the best quality for disability services, placing the participant as a priority, creating opportunities, promoting independence and progression in a safe environment.
HISTORY
After years of planning, our beloved company started as an initiative of several Nurses and Support Workers with many years of experience within the industry. Thus, we realized the need to have a friendlier, modern, progressive, and caring service provider committed to providing the best services for our beloved community.
We are a human-centred company aiming to improve the quality lifestyle of our clients and everyone involved in the care of a person with a disability.
WHO WE ARE
Family Total Care is a company established in 2019, aiming to offer the best quality for disability services, placing the participant as a priority, creating opportunities, promoting independence and progression in a safe environment.
HISTORY
After years of planning, our beloved company started as an initiative of several Nurses and Support Workers with many years of experience within the industry. Thus, we realized the need to have a friendlier, modern, progressive, and caring service provider committed to providing the best services for our beloved community.
We are a human-centred company aiming to improve the quality lifestyle of our clients and everyone involved in the care of a person with a disability.
OUR VALUES
Our values are centred around our staff, participants and their families or guardians.
Respect, Honesty, Privacy and Confidentiality, Development and Improvement, Safe and Harmonious working environment, Passion
OUR MISSION
To provide high quality and effective disability services, where every person we care for matters.
OUR VISION
To provide the best services for our clients, promoting health, care, happiness and Independence.
Frequently Asked Questions
Learn How it Works!
Can I choose the type of person I prefer to be my support worker?
Yes you can, we provide all services based on your choices and preferences.
Can you provide 24 hours assistance/care?
Yes, we provide 24 hours care every day of the week.
Can I just receive support with specific task/tasks?
We will provide services based on your choices and preferences, your needs and specifications.
Can you help me to manage my budget?
Yes, and we have the perfect person for the job.
Can I just hire you for cleaning services?
Yes, we will design schedules, services and all support based on your preferences, always making sure to receive the best value for money in the supports that you receive.
How much is going to cost me?
We provide all services based on the current NDIS Pricing Arrangements and Price Limits (previously known as the NDIS Price Guide). Thus, price regulation is in place to ensure that participants receive the best value for money in the supports that you receive.
Does your staff have experience helping people with a specific type of complex medical condition?
Yes, all our staff are professional, certified and experienced personnel
It is the first time I am using Disability/ Home care services/NDIS service, what should I do?
Please contact us for a free, no-obligation care consultation for you or the ones you love. Our professional and caring staff will guide you and assist you with any enquiry.
Can you help me to develop my support plan?
Yes, we will assign to you a dedicated Case Manager who will assist you to achieve your goals, getting the best value from your budget and receiving all your services according to your expectations, in the way you choose.
Who should I talk with if I have any issues?
You can contact our office at any time. We are Open 24 hours – Monday to Sunday. We are here to help you.
Can I just have regular support workers?
Yes, we assign support workers based on your requirements and preferences. Thus, finding the best fit for your necessities, considering our staff qualifications, characteristics, personality and availability, always making sure to create a solid and stationary team, allowing you to have reliable and regular support workers.
IS STAFF AVAILABLE AFTER HOURS?
You can contact our office at any time. We are Open 24 hours – Monday to Sunday. We are here to help you.
Why Choose Us
Why Choose Us
Assistance with Household Tasks
Meals, cleaning, cooking, organizing, everything you could possibly need within your Household
Dedicated Case manager
Our highly skilled and experienced case manager conducts a regular ongoing assessment for each client assessing the type of services needed and also identify all possible risks at home
Professional staff
Certified, qualified, reliable and experienced team.
Assistance with Household Tasks
Meals, cleaning, cooking, organizing, everything you could possibly need within your Household
Dedicated Case manager
Our highly skilled and experienced case manager conducts a regular ongoing assessment for each client assessing the type of services needed and also identify all possible risks at home
Professional staff
Certified, qualified, reliable and experienced team.
Quality Support
Establishing appropriate arrangements for monitoring the quality of those supports and the participant’s satisfaction with them
Assistance with Daily Personal Activities
Showering, grooming, shopping, medical appointments, social interaction, participation in the community, or any daily personal activity you require assistance
Assistance with Daily Personal Activities (High-Intensity)
To enable people with more complex needs to live as autonomously as possible – supports are provided by personnel with additional experience and qualifications
Quality Support
Establishing appropriate arrangements for monitoring the quality of those supports and the participant’s satisfaction with them
Assistance with Daily Personal Activities
Showering, grooming, shopping, medical appointments, social interaction, participation in the community, or any daily personal activity you require assistance
Assistance with Daily Personal Activities (High-Intensity)
To enable people with more complex needs to live as autonomously as possible – supports are provided by personnel with additional experience and qualifications
Assistance with Daily Tasks in a Group or Shared Living
Assisting or supervising tasks of daily life with a focus on developing the skills of the individuals.
Assistance with Life Stage Transitions
Our team improve the quality of life of our clients by providing professional and compassionate care 24 hours a day.
Assistance with Travel and Transport
Our highly skilled and trained caregivers provide assistance with travel and transportation for a variety of daily activities.
Assistance with Daily Tasks in a Group or Shared Living
Assisting or supervising tasks of daily life with a focus on developing the skills of the individuals.
Assistance with Life Stage Transitions
Our team improve the quality of life of our clients by providing professional and compassionate care 24 hours a day.
Assistance with Travel and Transport
Our highly skilled and trained caregivers provide assistance with travel and transportation for a variety of daily activities.
Community Nursing Care
Professional caregivers assist our clients to live independently in their own homes
Development of Daily Living and Life Skills
Our team focuses on providing your loved one with best healthcare services, including developmental-focused activities and training to enhance the person’s ability to live as independent as possible.
Group and Centre-based Activities
Assisting participants to develop a broad range of individual or group-based skills like cooking, dance, music, arts and crafts among many others. Also, to develop critical skills like handling money, planning, responsable use of technology, travel and more
Community Nursing Care
Professional caregivers assist our clients to live independently in their own homes
Development of Daily Living and Life Skills
Our team focuses on providing your loved one with best healthcare services, including developmental-focused activities and training to enhance the person’s ability to live as independent as possible.
Group and Centre-based Activities
Assisting participants to develop a broad range of individual or group-based skills like cooking, dance, music, arts and crafts among many others. Also, to develop critical skills like handling money, planning, responsable use of technology, travel and more
Home Modification Design and Construction
Designing and constructing for changes to a person’s home, including installation of equipment and fixtures and fittings, to enable people to live as independently and safely as possible at home.
Innovative Community Participation
We regularly conduct community-Does your staff have experience helping people with your specific type of complex medical condition?
based events for our clients
Designed to improve our client’s well-being and engagement with the community, thus, leading to improve life and social skills, connectedness, friendships and increased levels of confidence
Home Modification Design and Construction
Designing and constructing for changes to a person’s home, including installation of equipment and fixtures and fittings, to enable people to live as independently and safely as possible at home.
Innovative Community Participation
We regularly conduct community-Does your staff have experience helping people with your specific type of complex medical condition?
based events for our clients
Designed to improve our client’s well-being and engagement with the community, thus, leading to improve life and social skills, connectedness, friendships and increased levels of confidence
